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1. VOLLEYBALL TV SERVICE AND CONTENT

1.1 WHAT IS VOLLEYBALL TV?

Volleyball TV is a digital membership service, which gives members access to; The FIVB Volleyball Nations League, FIVB Beach Volleyball World Championships, FIVB Olympic Qualifying Tournaments, FIVB World Cup and the FIVB Club World Championships LIVE. Volleyball TV can be streamed on mobile devices, or any personal computer. It can also be cast to a TV.

IS VOLLEYBALL TV LIKE NETFLIX?

There are many similarities between Volleyball TV and other OTT content providers like Netflix, Hulu, Amazon Prime or HBO NOW. Like those other content providers, Volleyball TV offers 24/7 on-demand access to a vast library of video on demand. However, Volleyball TV also offers a significant amount of live content, from the Volleyball Nations League to the Olympic Qualifying Tournaments.

1.2 WHAT MEMBERSHIP PLANS ARE AVAILABLE ON VOLLEYBALL TV?

  • FIVB VNL 2021 - All Access Pass - With a single payment watch ALL of the action from the 2021 Volleyball Nations League with all live matches and original content featuring your favourite players and teams ANYTIME & ANYWHERE!

  • FIVB VNL 2021 - Weekly Pass - With a single payment access to Volleyball TV for 7 DAYS. Watch and enjoy live matches of the 2021 VNL and original content featuring your favorite players and teams.

  • FIVB VNL 202 - 24h pass - With a single payment you will get access to Volleyball TV for 24 HOURS. Watch and enjoy live matches of the 2021 VNL and original content featuring your favorite players and teams.

1.3 WHAT LIVE CONTENT IS AVAILABLE ON VOLLEYBALL TV?

  • ALL LIVE Matches from the FIVB VNL 2021

  • 72 LIVE Matches from the FIVB Olympic Qualifying Tournaments

  • 132 LIVE Matches from the FIVB World Cup

  • 72 LIVE Matches from the FIVB Beach Volleyball World Championships

  • 36 LIVE Matches from the FIVB Club World Championships

1.3 WHAT ON-DEMAND CONTENT IS AVAILABLE ON VOLLEYBALL TV?

  • All Full Match Replays and Extended Highlights from the FIVB Volleyball Nations League

  • All Full Match Replays from the FIVB Olympic Qualifying Tournaments

  • All Full Match Replays from the FIVB World Cup

  • All Full Match Replays from the FIVB Beach Volleyball World Championships

  • All Full Match Replays from the FIVB Club World Championships

1.4 HOW SOON AFTER LIVE BROADCAST ARE LIVE EVENTS AVAILABLE ON DEMAND?

All matches streamed LIVE on Volleyball TV will be available on-demand. For matches scheduled between 7am and 10pm (UTC), full match replays will be available on Volleyball TV within 2 hours after the end of the game. For matches scheduled between 10pm and 7am (UTC) full match replays will be available on Volleyball TV within 10 hours after the game ends.

1.5 HOW CAN I CONTACT THE VOLLEYBALL TV TEAM WITH QUESTIONS OR ISSUES?

Before contacting the Volleyball TV team, we would suggest searching our FAQs and help documentation for a solution to your concern.If you still have questions or concerns, you can reach our support team at help@volleyballworld.tv

1.6 ARE THERE ANY RESTRICTION ON WHERE I CAN WATCH VOLLEYBALL TV CONTENT?

You can currently enjoy live matches, Video on Demand and archive content on Volleyball TV in the following territories:

Albania, Argentina, Australia, Austria, Azerbaijan, Belgium, Bosnia & Herzegovina, Bulgaria, Cameroon, Canada, Chile, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Egypt, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Kenya, Laos, Latvia, Lithuania, Luxembourg, Macau, Macedonia (FYROM), Malaysia, Malta, Moldova, Montenegro, Nigeria, Netherlands, New Zealand, Norway, Peru, Philippines, Romania, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Tunisia, Ukraine, United Kingdom, United States, Vietnam


 

2. DEVICES

2.1 ON WHICH DEVICES CAN I WATCH VOLLEYBALL TV?

Volleyball TV is available on the following devices:

Desktop: PC and Mac - the website is available on all modern desktop browsers, including     Chrome, Firefox, Safari, Edge and Internet Explorer 11+
Mobile Devices: Available on iOS and Android smart phones and tablets
Streaming Devices: Content can be streamed to TVs using Apple TV, Airplay or Chromecast

2.2 CAN I WATCH ON MULTIPLE DEVICES AT ONCE?

No – your Volleyball TV membership allows you to watch video content on one device at a time. You can have multiple login sessions open simultaneously, but will not be able to watch multiple videos at the same time.

If you receive the following message "You are currently watching a video on another device" you will need to close your previous session and refresh your device/browser to begin watching content on a separate device.

2.3 TROUBLESHOOTING – NETWORK CONNECTIVITY

One of the most common issues seen by Volleyball TV users is that of weak and interrupted internet connectivity within their home Wi-Fi Networks. If you see constant buffering or loading circles or frequent changes in the quality of your streams, try these troubleshooting steps:

Restart your browser, device and home Wi-Fi Network
Close the browser that had Volleyball TV open / the Stive app
Shut down your device
Unplug your Wi-Fi router/modem from power for 1-2 minutes
Plug your Wi-Fi router/modem back into power
Restart device, open Volleyball TV app / in browser

Improve your Wi-Fi Signal
Move to a more central brillocation (?) / closer to your device
Move Wi-Fi router away from other wireless devices (microwaves) to avoid interference
Move router off the floor

Connect your computer directly to the modem
Close the browser that had Volleyball TV open
Shut down your computer
Unplug your modem from power for 1-2 minutes
Plug your modem back into power
Turn computer on, plug computer into modem via ethernet cable
Open Volleyball TV in a browser

If none of the above work, and you continue to have the same issues, please consider contacting your Internet Service Provider.

2.4 TROUBLESHOOTING – DESKTOP BROWSER ISSUES

When trying to access a live Volleyball TV event, if you are seeing a continuous loading circle or connection error within the video player, this may be resolved by signing out of Volleyball TV, clearing your web browser’s cache, and relaunching the browser.

If you are unsure of how to clear your web browser’s cache, please see the below links for instructions from each of the most commonly used browsers:

2.5 IPHONE/IPAD TROUBLESHOOTING

For any issues on the iOS app please try to reinstall the app from your mobile device:
Remove the app from your device.
Power cycle your device (Turn your device off and then on again).
Reinstall the app on your device.
If you continue to have trouble, install any available updates for your iOS. If these suggestions do not resolve the issues you are encountering please try accessing the app through a different network or Wi-Fi connection to see if the same issues occur.

For more detailed information please visit the official iPhone support page or the official iPad support page.

 

2.6 ANDROID TROUBLESHOOTING

For any issues on the Android app please try to reinstall the app from your mobile device:

  • Remove the app from your device

  • Power cycle your device (turn your device off and then on again)

  • Reinstall the app on your device

If you continue to have trouble, install any available software updates.
If these suggestions do not resolve the issues you are encountering please try accessing the app through a different network or Wi-Fi connection to see if the same issues occur.

3. STREAMING AND TECHNICAL ISSUES

3.1 SYSTEM REQUIREMENTS

3.1.1 MINIMUM SYSTEM REQUIREMENTS

  • A broadband internet connection (DSL/cable or higher) of 750kbps or higher is needed for Volleyball TV. If you have an internet connection speed of 5.0Mbps or higher and your computer meets the requirements below, you will be able to enjoy Volleyball TV content at its highest video quality.

3.1.2 MINIMUM WINDOWS REQUIREMENTS

3.1.3 MINIMUM MAC REQUIREMENTS

3.1.4 BROWSER COMPATIBILITY

  • Volleyball TV is available on Chrome, Firefox, Safari, Edge and IE (IE11+)

3.1.5 MINIMUM MOBILE DEVICE REQUIREMENTS

  • Android OS 4.3 or above

  • iOS 9 or above

3.2 CONNECTIVITY RECOMMENDATIONS

3.2.1 CONNECTIVITY

A broadband internet connection (DSL/cable or higher) of 750kbps or higher is needed for Volleyball TV. If you have an internet connection speed of 5.0Mbps or higher and your computer/device meets the system requirements, you will be able to enjoy Volleyball TV content at its highest video quality.

You can use this free online tool to check your Internet connection's speed: http://www.speakeasy.net/speedtest (select the New York option as a baseline)    

3.2.2 YOUR NETWORK

Make sure you (or others on your network) are not downloading music, movies, or games while you are using Volleyball TV as these activities consume your bandwidth and may mean you are not getting enough bandwidth to stream Volleyball TV.

Closed networks, such as the ones found on college campuses, hotels, hospitals, businesses, etc., can cause connectivity issues with live streaming video if certain ports are blocked or restricted.

3.2.3 INTERNET CONGESTION

Despite having a fast Internet connection, Internet congestion can slow down the delivery of the stream, make it difficult for you to connect, or cause buffering. Often the interruption is temporary.

If you repeatedly have problems connecting, please notify your Internet Service Provider. There are often quick fixes they can make when they learn about your issue.

  • Android OS 4.3 or above

  • iOS 9 or above

3.3 WHY AM I HAVING ISSUES VIEWING A STREAM?

There are several reasons why a stream may have issues. If the stream is taking a long time to load, is consistently buffering, or is of low quality, it could be the following:

3.3.1 SLOW INTERNET CONNECTIVITY / NOT ENOUGH BANDWIDTH

Volleyball TV works best over 4G and Wi-Fi networks. As Volleyball TV uses adaptive playback that adjusts the quality of the stream depending on your network bandwidth, slower networks or internet connection speeds can reduce the video quality available in Volleyball TV. Try troubleshooting here, or contact your Internet Service Provider or Mobile Data Provider if you suspect you are getting less bandwidth than you should.

3.3.2 CPU UTILIZATION (DESKTOP)

If your CPU (Central processing unit) is running at or above about 75%, you will likely encounter issues with sluggish or choppy video quality.
To check your CPU usage on a Windows computer, press the Ctrl+Alt+Del keys simultaneously and then select “Task Manager.” Your current CPU usage percentage is displayed under the “Performance” tab.
To check your CPU usage on a Mac OSX computer, launch the Activity Monitor application. Your current CPU usage percentage is displayed under the CPU tab.

If you are experiencing high CPU utilization, close any unnecessary applications which will help save CPU resources. Also, please check your CPU utilization while the media player is running.

3.3.3 TROUBLESHOOTING – NETWORK CONNECTIVITY

One of the most common issues seen by Volleyball TV users is that of weak and interrupted internet connectivity within their home Wi-Fi Networks.

If you see constant buffering or loading circles or frequent changes in the quality of your streams, try these troubleshooting steps:

  • Restart your browser, device and home Wi-Fi Network

  • Close the browser that had Volleyball TV open / the Volleyball TV app

  • Shut down your device

  • Unplug your Wi-Fi router/modem from power for 1-2 minutes

  • Plug your Wi-Fi router/modem back into power

  • Restart device, open Volleyball TV app / in browser

3.3.4 IMPROVE YOUR WI-FI SIGNAL

  • Move to a more central location / closer to your device

  • Move Wi-Fi router away from other wireless devices (microwaves) to avoid interference

  • Move router off the floor

3.3.5 CONNECT YOUR COMPUTER DIRECTLY TO THE MODEM

  • Close the browser that had Volleyball TV open

  • Shut down your computer

  • Unplug your modem from power for 1-2 minutes

  • Plug your modem back into power

  • Turn computer on, plug computer into modem via ethernet cable

  • Open Volleyball TV in a browser

If none of the above work, and you continue to have the same issues, please consider contacting your Internet Service Provider.

3.3.6 TROUBLESHOOTING – DESKTOP BROWSER ISSUES

When trying to access a live Volleyball TV event, if you are seeing a continuous loading circle or connection error within the video player, this may be resolved by signing out of Volleyball TV, clearing your web browser’s cache, and relaunching the browser.

If you are unsure of how to clear your web browser’s cache, please see the below links for instructions from each of the most commonly used browsers:

4. ACCOUNT AND BILLING

4.1 HOW WILL I BE CHARGED FOR VOLLEYBALL TV?

The following payment methods are accepted by Volleyball TV:

  • VISA

  • MasterCard

  • American Express

  • JCB

  • Discover

  • Diners Club

4.2 WHAT IF MY PAYMENT METHOD ISN’T ACCEPTED?

  • If Volleyball TV has been unable to collect a payment for a premium membership, it means the card issuer or financial institution has rejected the charge.

  • Please go to Volleyball TV/account to update or change your payment method.

  • We will immediately verify the new information and, if the charge is approved by your card issuer, you can continue enjoying premium Volleyball TV content.

4.3 HOW DO I RESET MY PASSWORD?

If you have forgotten your password or need to unlock your account, go to the Volleyball TV log-in screen and click the link that says, “Forgot your username or password?”.

You will then come to a screen that asks for your e-mail address. Enter your valid e-mail address associated with your Volleyball TV account and you will receive an e-mail with a link to reset your password.

The email will contain a link directing you to reset your password.

 

4.4 WHAT HAPPENS IF I CANCEL MY SUBSCRIPTION?

CANCELLING A MEMBERSHIP

If you cancel your membership for Volleyball TV you will no longer be able to access the content.

4.5 HOW CAN I CONTACT THE VOLLEYBALL TV TEAM WITH QUESTIONS OR ISSUES?

Before contacting the Volleyball TV team, we would suggest searching our FAQs and help documentation for a solution to your concern.If you still have questions or concerns, you can reach our support team at help@volleyballworld.tv.

4.6 HOW DO I VIEW MY INVOICE

To view your invoice, go to Volleyball TV /account. Within the section ‘Payment History’, click the ‘View’ button.